Custom Orders

Terms & Important Information

Custom Order FAQ & Terms

Thank you for considering a custom piece from Artisan & Lær. Please read this page thoroughly before placing your order to ensure a smooth and transparent process.

Custom Orders – What You Need to Know

How do I secure a custom order? To book a place on the Custom Order Calendar, you must first purchase an Online Custom Order Spot via the SHOP NOW tab under the Customs section. Spaces are limited each month and offered on a first-come, first-served basis.

Can I get a quote before ordering? Absolutely. However, due to the bespoke nature of each item, I cannot provide general or rough estimates. Pricing depends entirely on your design specifications.

What details should I provide for a quote?

• The item type and required size/dimensions

• Desired inclusions (names, dates, graphics, etc.)

• Style references or inspiration images (please note I do not copy other artists' work)

• Whether you'd like the piece plain or fully tooled

• Preferred artwork style: hand-carved, stamped, laser engraved, or mixed

• Colour preferences: painted, dyed, or natural

• For belts: What side do you wear your buckle on? (Left or Right)

Providing this information upfront helps streamline the quoting process.

Pricing & Deposits

Do prices change? Material and supply costs are subject to change based on supplier rates. I will notify you in advance of any major changes.

How does the deposit work?

• A 50% deposit is required to commence work, less your Custom Order Spot fee (if applicable).

• Deposits are non-refundable.

• It is the client’s responsibility to provide accurate details (measurements, spelling, etc.). Refunds or changes cannot be made for errors that were submitted by the client.

Timeframes & Scheduling

What is the typical lead time? Custom orders can carry a lead time of up to 6 months depending on:

• When your deposit is paid

• Your requested delivery date

• My current production schedule

Need it by a certain date? Please advise at the time of booking. Where possible, I will prioritise based on required delivery dates.

Budgeting & Design Flexibility

Can you work to my budget? Yes—but you must advise your budget early. Preparing some quotes can take hours, so early transparency helps reduce back-and-forth.

Custom Order Approval Policy

Every custom piece is handcrafted to the specifications provided and approved by the client.

You will receive:

• An initial quote

• A deposit invoice

• A design draft

• A final invoice

All documents include clear design specifications. While every effort is made to ensure details are accurate, occasional human error may occur. That’s why the approval process is essential.

It is your responsibility to review all details carefully—especially measurements, spelling, and custom elements—before approving each stage (quote, deposit invoice & design drafts).

Once you provide approval, the design and order are considered final. No refunds, replacements, or remakes can be offered for errors that were approved.

Delays & Refunds

What if there’s a delay? I will contact you directly. In rare cases, a partial refund may be offered at my discretion (less material and time costs). Refunds are not guaranteed.

Final Approval & Payment

Once your order is complete, you’ll receive photos or video to review. Written approval is required before the final invoice is issued. All payments are due upon receipt unless otherwise agreed.

Need more time to pay? Please contact me. Short-term extensions or payment plans can often be arranged.

Non-Payment Policy

If final payment is not received within 14 days (and no communication is made), previous payments will be forfeited, and the item may be resold. Goods remain the property of Artisan and Laer until full payment has been made or the item has been resold in the instance where payment has not been received within the allowed timeframe.

Receiving Your Order

What if something is wrong when I receive it?

• You must contact me within 5 days of receiving your item.

• Items must be unworn, undamaged, and returned in original condition and packaging.

• Horse and/or rider tack is to remain unsoiled, undamaged and unworn and returned in original condition and packaging.

Exceptions:

• No returns on earrings or candles unless faulty

• No refunds on sale items unless faulty

Important: Please try on your order promptly. Concerns raised after 5 days will not be accepted.

Payment Plans

Payment plans may be available by request for both deposits and balances. No work will begin, and no goods will ship until full payment is received.

Shipping & Postage

Postage is calculated using current Australia Post rates and is based on weight and size.

Optional add-ons include:

• Express Delivery

Mandatory add-ons include:

• Signature on Delivery

• Insurance (highly recommended for orders over $100)

Insurance will be added during the quoting process and will be included in your invoices.

Agreement of Terms & order specifications

By paying your deposit, you confirm you have read and agree to all terms and conditions outlined by Artisan & Lær and approve all custom design specifications. These terms apply to all custom and standard orders.

Thank you for taking the time to read this. If you have questions or are ready to start a custom order, feel free to get in touch!

I look forward to working with you!

Thanks
Kylie