Shipping & Returns

Terms & Important Information

Shipping, Transit Cover & Delivery Information

At Artisan & Lær, Australia Post is our preferred shipping carrier for all domestic and international orders.

Shipping Schedule

All orders are packed and dispatched from Calen, Queensland 4798 on the following days:

• Monday

• Wednesday

• Friday

To be included in the next scheduled dispatch, orders must be placed by 2:00 pm (AEST) on the business day prior to dispatch.

Orders received after this cut-off will be dispatched on the next scheduled shipping day.

Domestic Shipping

Artisan & Lær currently offers the following domestic shipping services:

Standard Shipping

Suitable for all products.

Includes:

• Parcel Tracking

• Signature on Delivery

• Secure Packaging

• Full Transit Cover*

Express Shipping

Suitable for customers requiring priority delivery.

Includes:

• Priority handling by Australia Post

• Parcel Tracking

• Signature on Delivery

• Secure Packaging

• Full Transit Cover*

Free Standard Shipping

Eligible orders automatically receive Free Standard Shipping at checkout where applicable.

Eligibility is automatically determined based on the delivery postcode and/or qualifying order value.

Where Free Standard Shipping is unavailable, Standard or Express Shipping charges will apply.

Transit Cover

Every domestic order dispatched by Artisan & Lær includes Full Transit Cover arranged by Artisan & Lær.

Transit Cover applies to the original purchase value of the physical goods only, less any discounts or promotional reductions applied at the time of purchase. Shipping charges, payment processing fees and any consequential or indirect losses are not included within the insured value.

Transit Cover is provided subject to the terms, conditions and assessment requirements of the relevant shipping carrier.

Transit Damage, Loss & Delivery Issues

Where a parcel is believed to have been lost or damaged during transit, customers must first comply with the relevant shipping carrier's claims process, including any applicable reporting timeframes, evidence requirements and claim procedures.

Customers may be required to:

• Retain all original packaging and packing materials.

• Provide clear photographs of the external packaging, internal packaging and damaged product.

• Provide photographs of the shipping label.

• Provide any additional information reasonably requested by the shipping carrier and/or Artisan & Lær.

Once the matter has been reported in accordance with the carrier's requirements, Artisan & Lær will provide reasonable assistance with the carrier's investigation and claims process where appropriate.

For further information regarding damaged goods, warranty claims or product assessments, please refer to our Product Warranty, Returns & Product Assessment Policy.

Shipment & Carrier Responsibility

Every order is carefully inspected, securely packaged and lodged with the selected shipping carrier in good condition.

Once an order has been accepted by the shipping carrier, the handling, transportation and delivery of the parcel are undertaken by an independent third-party service provider and are outside the direct control of Artisan & Lær.

Where a parcel is alleged to have been lost or damaged during transit, the matter will be investigated and assessed in accordance with the shipping carrier's claims process.

Estimated Delivery Times

Delivery estimates published by Australia Post are provided as a guide only and are not guaranteed.

Artisan & Lær cannot guarantee delivery within any particular timeframe and accepts no responsibility for delays caused by the shipping carrier, adverse weather conditions, natural disasters, industrial action, peak shipping periods, customs processing or any other circumstance beyond our reasonable control.

Delivery Information

Customers are responsible for ensuring all delivery details supplied at checkout are complete and accurate.

Artisan & Lær accepts no responsibility for delays, additional charges, returned parcels or delivery issues arising from incorrect or incomplete delivery information supplied by the customer.

Where an order has not yet been dispatched, we will make every reasonable effort to amend delivery details upon request.

Once a parcel has been lodged with the shipping carrier, any address changes, parcel redirection or delivery instructions are subject to the carrier's policies and procedures and must be arranged directly with the carrier.

International Orders

International customers are solely responsible for any customs duties, import taxes, brokerage fees or other government charges that may apply within their country.

Customers are encouraged to check their local import requirements before placing an order, as Artisan & Lær accepts no responsibility for customs delays, import restrictions or charges imposed by overseas authorities.

Special Occasion Orders

If your order is required for a particular event, competition, presentation, gift or deadline, we strongly recommend contacting Artisan & Lær prior to placing your order to confirm product availability and dispatch timeframes.

Whilst every effort will be made to dispatch your order promptly, delivery dates cannot be guaranteed once the parcel has been accepted by the shipping carrier.

Need Assistance?

If you have any questions regarding shipping, transit cover or delivery of your order, please don't hesitate to contact us.

We are always happy to assist wherever reasonably possible.

📧 artisanandlaer@outlook.com.au

Kind Regards,

Kylie Chapman
Artisan & Lær