Custom Trucker Caps

Terms & Important Information

Custom Trucker Cap FAQ & Terms

Thank you for considering Artisan & Lær for your custom trucker cap needs. Please read this page thoroughly before placing your order to ensure a smooth, informed process from design to delivery.

Getting Started

How do I get started with a custom cap order? Complete our FREE Custom Cap Inquiry Form, available via the website or by direct message. This helps us gather everything we need to prepare an accurate quote.

What should I include with my inquiry?

• Your logo and/or design in high-resolution vector format

• Preferred cap size(s): Adult (55–60cm) or Kids (46–57cm)

• Style: High, Medium, or Low Profile 5-Panel Trucker Cap

• Colour preferences and any customisation requests

Pricing & Quantities

What are the base pricing tiers? Pricing (one design per MOQ):

• 25 caps from $20.50 each

• 50 caps from $18.50 each

• 100 caps from $15.50 each

• 200 caps from $14.50 each

Custom quantities available. Discounts available for registered non-profits and charities.

Do prices include postage? No. Postage is calculated separately based on weight and dimensions.

Customisation Options

Common options include:

• 3D or flat embroidery

• Embroidered patches

• PU leather or woven patches

• Mesh and stripe colour options

• Brim (top and underside) designs

• Side labels, crown art, or embroidery

• Back mesh embroidery

Additional customisation available upon request. Minimum Order Quantity (MOQ) = 25 caps per design.

Artwork Requirements

What format should I send artwork in?

• Transparent PNG or JPEG, high resolution

• Must have rights/permission for any third-party artwork

• All artwork must be included at the time of inquiry

Design Mockups

When do I get a design mockup? Design mockups are provided after full payment is received.

Can I make changes after seeing the mockup? Yes. You can request revisions until the mockup is approved. Once approved, no further changes can be made.

Please Note:
Colours and shades shown in digital mockups are intended as a visual guide only. Variations between digital designs and physical samples are normal and should be expected due to factors such as screen resolution, fabric texture, print methods, and lighting conditions. Digital representations cannot guarantee exact colour matching, as materials in real life interpret colour differently.

Can my caps be colour-matched to existing items or merchandise? Sure, however, if you do require your caps to be colour-matched to other items or merchandise (e.g. shirts, rugs, or uniforms), you must supply clear, well-lit photographs of physical fabric swatches of the existing materials at the time of ordering. We will do our very best to work with our manufacturer to colour match your caps as closely as possible, however, an exact match cannot always be guaranteed due to the limitations outlined above.

By approving your mockup, you acknowledge and accept these limitations, including slight variations in colour, tone, and overall appearance between the digital concept and the final product.

Sample Caps

Do I get to see a physical sample? Yes. A single sample cap per design (if multiple designs have been ordered) will be produced after mockup approval and full order submission, where sample cap images will be supplied approx. 3–4 weeks from date of mock-up approval.

Can changes be made after the sample cap stage? Only in the case of major errors or design flaws such as but not limited to:

• Spelling errors

• Incorrect logo or images flaws or errors

• Major layout flaws or errors

• Major colour flaws or errors

Minor adjustments may be reviewed on a case-by-case basis. A second sample cap may be issued only at our discretion if the issue is deemed significant and cannot be resolved without a physical remake.

Please Note:
Colours and shades shown in digital mockups are intended as a visual guide only. Variations between digital designs and physical samples are normal and should be expected due to factors such as screen resolution, fabric texture, print methods, and lighting conditions. Digital representations cannot guarantee exact colour matching, as materials in real life interpret colour differently.

If you plan to match your caps to other merchandise (e.g. shirts, rugs, or uniforms), you must supply physical fabric swatches of the existing materials at the time of ordering. We will do our very best to work with our manufacturer to colour match your caps as closely as possible, however, an exact match cannot be guaranteed due to the limitations outlined above.

By approving your mockup, you acknowledge and accept these limitations, including slight variations in colour, tone, and overall appearance between the digital concept and the final product.

Final Approval & Bulk Production

Once the sample is approved, your order then proceeds to bulk production. Final cap images will be shared with you before dispatch.

No further adjustments or changes will be accepted at this stage under any circumstances.

Payments

Is full payment required upfront? Yes. No mockups, samples, or production will begin without full payment.

Having trouble paying? Please contact us. We can offer short-term extensions or payment arrangements where possible.

Non-payment policy: If the remaining balance is unpaid 5 days past invoice (and no contact is made), all previous payments are forfeited. Any completed goods remain property of Artisan & Lær and may be resold.

Recovery costs will be passed on to the client if debt collection is required.

Timeframes & Lead Times

What is the typical turnaround time? Please allow a minimum of 10–12 weeks from the date full payment is received. Lead times vary depending on:

• Payment timing

• Manufacturer's capacity

• Shipping or customs delays

• any unforeseen delays outside of our control

Need caps for an event? Let us know at the time of inquiry. Orders are not guaranteed for event dates without advance planning and confirmed availability.

Shipping & Postage

What does postage include?

• Tracking

• Signature on delivery

• Full insurance (mandatory for orders over $100)

Postage costs are calculated by weight, dimensions, and packaging. Express available. Specialty packaging incurs additional costs and is invoiced separately.

Terms & Agreement

By submitting payment, you confirm that you have read and agreed to all terms outlined above. These terms apply to all custom cap orders placed through Artisan & Lær.

Thank you for taking the time to review this important information. If you have any questions or are ready to place an order for your Custom Trucker Caps, feel free to get in touch via message or email. I look forward to hearing from you and bringing your vision to life!

Thanks
Kylie