Custom Trucker Caps

Terms & Important Information

Custom Trucker Cap FAQ & Terms

Thank you for considering Artisan & Lær for your custom trucker cap needs. Please read this page thoroughly before placing your order to ensure a smooth, informed process from design to delivery.

Getting Started

How do I get started with a custom cap order? Complete our FREE Custom Cap Inquiry Form, available via the website or by direct message. This helps us gather everything we need to prepare an accurate quote.

What should I include with my inquiry?

• Your logo and/or design in high-resolution vector format

• Preferred cap size(s): Adult (55–60cm) or Kids (46–57cm)

• Style: High, Medium, or Low Profile 5-Panel Trucker Cap

• Colour preferences and any customisation requests

Pricing & Quantities

What are the base pricing tiers? Pricing (one design per MOQ):

• 25 caps from $20.50 each

• 50 caps from $18.50 each

• 100 caps from $15.50 each

• 200 caps from $14.50 each

Custom quantities available. Discounts available for registered non-profits and charities.

Do prices include postage? No. Postage is calculated separately based on weight and dimensions.

Customisation Options

Common options include:

• 3D or flat embroidery

• Embroidered patches

• PU leather or woven patches

• Mesh and stripe colour options

• Brim (top and underside) designs

• Side labels, crown art, or embroidery

• Back mesh embroidery

Additional customisation available upon request. Minimum Order Quantity (MOQ) = 25 caps per design.

Artwork Requirements

What format should I send artwork in?

• Transparent PNG or JPEG, high resolution

• Must have rights/permission for any third-party artwork

• All artwork must be included at the time of inquiry

Design Mockups

When do I get a design mockup? Design mockups are provided after full payment is received.

Can I make changes after seeing the mockup? Yes. You can request revisions until the mockup is approved. Once approved, no further changes can be made.

Please Note:
Colours and shades shown in digital mockups are intended as a visual guide only. Variations between digital designs and physical samples are normal and should be expected due to factors such as screen resolution, fabric texture, print methods, and lighting conditions. Digital representations cannot guarantee exact colour matching, as materials in real life interpret colour differently.

Can my caps be colour-matched to existing items or merchandise? Sure, however, if you do require your caps to be colour-matched to other items or merchandise (e.g. shirts, rugs, or uniforms), you must supply clear, well-lit photographs of physical fabric swatches of the existing materials at the time of ordering. We will do our very best to work with our manufacturer to colour match your caps as closely as possible, however, an exact match cannot always be guaranteed due to the limitations outlined above.

By approving your mockup, you acknowledge and accept these limitations, including slight variations in colour, tone, and overall appearance between the digital concept and the final product.

Sample Caps

Do I get to see a physical sample? Yes. A single sample cap per design (if multiple designs have been ordered) will be produced after mockup approval and full order submission, where sample cap images will be supplied approx. 3–4 weeks from date of mock-up approval.

Can changes be made after the sample cap stage? Only in the case of major errors or design flaws such as but not limited to:

• Spelling errors

• Incorrect logo or images flaws or errors

• Major layout flaws or errors

• Major colour flaws or errors

Minor adjustments may be reviewed on a case-by-case basis. A second sample cap may be issued only at our discretion if the issue is deemed significant and cannot be resolved without a physical remake.

Please Note:
Colours and shades shown in digital mockups are intended as a visual guide only. Variations between digital designs and physical samples are normal and should be expected due to factors such as screen resolution, fabric texture, print methods, and lighting conditions. Digital representations cannot guarantee exact colour matching, as materials in real life interpret colour differently.

If you plan to match your caps to other merchandise (e.g. shirts, rugs, or uniforms), you must supply physical fabric swatches of the existing materials at the time of ordering. We will do our very best to work with our manufacturer to colour match your caps as closely as possible, however, an exact match cannot be guaranteed due to the limitations outlined above.

By approving your mockup, you acknowledge and accept these limitations, including slight variations in colour, tone, and overall appearance between the digital concept and the final product.

Final Approval & Bulk Production

Once the sample is approved, your order then proceeds to bulk production. Final cap images will be shared with you before dispatch.

No further adjustments or changes will be accepted at this stage under any circumstances.

Final Product / Post-Delivery

Once final photographs have been supplied and all quality checks are complete, your order will be dispatched on the next business day. Tracking details will be provided, and we kindly ask that you use the Australia Post tracking tool or app to monitor your delivery.

Upon receiving your order, if you believe there are any errors or have concerns regarding your item, you must notify us within two (2) business days. Any issues raised outside of this timeframe may not be eligible for review.

If you’re happy with your order, we’d love to see it in action! Tag us in your photos on social media — it truly means the world to small businesses like ours.

Notification of Concerns

Clients are required to notify us of any concerns regarding their order within two (2) business days of receiving their order. Any issues raised outside this window may not be eligible for review.

In the event a concern is raised, the client must provide a complete photographic record for each individual item in question. This includes:

• Clear images of the front, back, left-hand side, right-hand side, and inside/underneath of the item, including any tags, brands or packaging.

• Individual close-up images of every specific area of concern.

• A written description outlining what you believe is at fault or inconsistent with the approved design.

Without this full and complete set of documentation, the concern will not be considered for review or follow-up due to insufficient documentation.

What Qualifies as a Defect?

Under Embroidery Industry Guidelines (Australian & International), and in line with Australian Consumer Law (ACL) enforced by the Australian Competition and Consumer Commission (ACCC), a defect is defined as a fault in the product’s structure or appearance that materially impairs its intended function, wearability, or visual presentation, and falls outside reasonable commercial-scale manufacturing tolerances.

While there is no single regulatory body for embroidery quality in Australia, industry-accepted tolerances generally include:

• Minor thread frays or loose ends that do not impact durability or legibility

• Slight misalignment (typically within 1–2mm)

• Colour or placement shifts due to fabric stretch, embroidery tension, or the transition from digital design to physical product

These are commonly referred to as “standard industry tolerances in commercial embroidery” and are widely accepted by:

• Australian embroidery manufacturers

• Commercial decorators and apparel production houses

• Industry-recognised digitising forums and embroidery technical guides

At Artisan and Laer, we take great pride in offering high-quality custom trucker caps, designed with care, creativity, and attention to detail. We always do our very best to accommodate your needs, preferences, and design vision — right down to the last stitch!

That said, it’s important to approach custom headwear with a level of realism. These caps are commercially embroidered products, and as with all mass-produced and hand-finished items, minor variances such as thread placement shifts, small loose fibres, or natural tolerances in alignment and colour are completely normal — and well within accepted industry standards.

We’re always happy to address genuine concerns with fairness and transparency, but please note that we do not accept unreasonable or exaggerated claims for reimbursement or compensation from individuals choosing to be, well… a little too absurd. Clear expectations go hand-in-hand with quality craftsmanship — and we’re confident that our caps speak for themselves.

Thank you for supporting small business, and for trusting us to bring your custom creations to life!

Can I Request a Replacement or Refund for Minor Imperfections?

No. Minor visual inconsistencies such as thread overlaps, bobbin visibility, tension variations, foam underlay visibility, or small loose threads are considered normal and acceptable characteristics of commercial-scale, machine-embroidered products. These fall within recognised industry tolerances and do not meet the definition of a defect.

Artisan and Laer follows established commercial production standards in line with widely accepted embroidery industry guidelines (Australian and international), as well as the principles outlined under Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC). Based on these standards, such minor imperfections do not qualify for refund, replacement, or compensation.

Any item being considered for compensation or return must first be approved in writing by Artisan and Laer. All return shipping costs are the responsibility of the client.

Unauthorised returns will not be accepted under any circumstances. Clients remain fully financially liable for any item returned without prior written approval. Artisan and Laer accepts no responsibility for loss, damage, or delayed delivery of any such items.

All approved return shipments must include full tracking and adequate insurance cover for the item’s replacement value. No refunds or compensation will be issued until the product has been received and thoroughly assessed.

If, upon inspection, the item is found to be in an unacceptable condition (e.g., soiled, tampered with, or damaged beyond the scope of the original concern), or if the claim is found not to warrant remediation under our quality standards, no refund or compensation will be provided. In such cases, the item will be returned to the client at their expense.

Artisan and Laer accepts no responsibility for loss, damage, or delay relating to any return shipments.

Payments

Is full payment required upfront? Yes. No mockups, samples, or production will begin without full payment.

Having trouble paying? Please contact us. We can offer short-term extensions or payment arrangements where possible.

Non-payment policy: If the remaining balance is unpaid 5 days past invoice (and no contact is made), all previous payments are forfeited. Any completed goods remain property of Artisan & Lær and may be resold.

Recovery costs will be passed on to the client if debt collection is required.

Timeframes & Lead Times

What is the typical turnaround time? Please allow a minimum of 10–12 weeks from the date full payment is received. Lead times vary depending on:

• Payment timing

• Manufacturer's capacity

• Shipping or customs delays

• any unforeseen delays outside of our control

Need caps for an event? Let us know at the time of inquiry. Orders are not guaranteed for event dates without advance planning and confirmed availability.

Shipping & Postage

What does postage include?

• Tracking

• Signature on delivery

• Full insurance (mandatory for orders over $100)

Postage costs are calculated by weight, dimensions, and packaging. Express available. Specialty packaging incurs additional costs and is invoiced separately.

Terms & Agreement

By submitting payment, you confirm that you have read and agreed to all terms outlined above. These terms apply to all custom cap orders placed through Artisan & Lær:

• All orders are final once approved for production.

• It is the client’s responsibility to thoroughly review and approve all design proofs prior to manufacturing.

• Claims made after the 5-business-day post-delivery window will not be accepted.

• Adequate photographic documentation must be provided as outlined above. Partial or selective images will not be accepted.

• We reserve the right to determine whether a concern qualifies as a defect under our production and quality standards.

• Any attempt to manipulate or alter the item after receipt may void eligibility for any review.

• By placing an order, the client acknowledges acceptance of these terms.

Thank you for taking the time to review this important information. If you have any questions or are ready to place an order for your Custom Trucker Caps, feel free to get in touch via message or email. I look forward to hearing from you and bringing your vision to life!

Thanks
Kylie